Today’s clients expect to develop and desire to have a relationship with the organizations they conduct business with. And if that relationship is to grow and prosper, it comes down to how all interactions combined make the client feel. If their experience is superior, you have a client for life. If it’s bad, you will most certainly lose out to a firm that has mastered the art of client experience.
This eBook will highlight:
- Client experience in today’s traditional accounting firm
- The insecurities of email
- The risk of sharing documents via links
- What clients expect from their accounting firm